Return and refund policy

Thank you for shopping at frobkn.shop! We want you to be completely satisfied with your purchase. If you are not entirely happy with your inflatable sofa, we are here to help.

Business Legal Name: DMS - DIFFS MECH SERVICES PTY LTD Authorized Representative: IGOR VUKOVIC Store Identity & Domain: frobkn.shop Official Customer Support Email: support@frobkn.shop Direct Customer Support Hotline: +61 485998029 Physical Business Address: HALLS HEAD, 6210, Western Australia, Australia Primary Target Market & Trading Currency: Nigeria / United States Dollar (USD)

30-Day Return Window

You have 30 days from the date you received your inflatable sofa to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unsoiled, and in the same condition that you received it.
  • It must be in its original packaging (including any inflation pumps or repair patches included in the box).
  • You will need to provide the receipt or proof of purchase (such as your Shopify order confirmation email).

Return Shipping Costs

  • Defective or Wrong Items: If the product arrives damaged, has a manufacturing defect (such as an air leak upon first inflation), or if you received the wrong item, please contact us immediately. We will cover all return shipping costs and send a replacement or issue a full refund.
  • Customer Remorse / Change of Mind: If you change your mind or no longer need the product, you will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable.

Return Process

To start a return, please follow these steps:

  1. Contact our customer support team at support@frobkn.shop.
  2. Provide your Order Number and clear photos or a short video demonstrating the issue (especially if reporting a structural defect or leakage).
  3. If your return is accepted, we will send you instructions on how and where to send your package.

Refunds & Processing Time

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (credited in USD ($)) within 5 to 7 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or payment provider again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

🕒 Time Zone Guide for Return Inquiries & Contact Us

Please note that our corporate entity is headquartered in Western Australia, Australia (AWST), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored to the Nigeria (WAT) market.

When creating or visiting our Contact Us page to resolve critical return issues or refund verifications, please refer to the following time zone alignment to ensure immediate support:

  • Nigeria Market Hours (WAT): Monday - Friday | 2:00 AM - 10:00 AM
  • Australian Operational Hours (AWST): Monday - Friday | 9:00 AM - 5:00 PM

For the fastest assistance with returns, we highly recommend contacting our support team via email at support@frobkn.shop. All email inquiries regarding returns are thoroughly reviewed and responded to within 12 to 24 hours.