Return and refund policy

Last Updated: June 18, 2026

At DMS - DIFFS MECH SERVICES PTY LTD (operating as frobkn.shop), we want you to be completely satisfied with your purchase. We understand that shopping for furniture online requires trust, and we are committed to providing a transparent return and refund process for our customers in Nigeria.

Returns

We accept returns for products purchased directly from frobkn.shop under the following conditions:

  • Timeframe: You have 14 calendar days from the date you receive your inflatable sofa to initiate a return.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

To initiate a return, please contact us at: support@frobkn.shop.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment (in USD).
  • Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's or bank's policies.
  • Shipping Costs: Please note that the cost of return shipping is the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If your inflatable sofa arrives damaged or defective, please contact us immediately at support@frobkn.shop with photos or videos of the defect. We will work with you to provide a replacement or a full refund, including any applicable shipping costs.

Important Considerations for Your "Contact Us" Page

When setting up your "Contact Us" page on Shopify, it is essential to help your customers understand exactly when and how to reach you.

  • Specify Your Time Zone: Since you are based in Western Australia (AWST/UTC+8) and serving customers in Nigeria (WAT/UTC+1), there is a significant time difference (typically 7 hours).
  • How to Display This: Clearly state your operating hours in your local time and provide the conversion for your target market.
    • Example: "Our support team is available Monday–Friday, 9:00 AM – 5:00 PM (Western Australia Time / UTC+8). This corresponds to 2:00 AM – 10:00 AM in Nigeria (WAT)."
  • Why This Matters: Providing this information prevents frustration by setting clear expectations regarding when customers should anticipate a response to their emails.

Contact Information

If you have any questions regarding our Return and Refund Policy, please reach out to us:

  • Company: DMS - DIFFS MECH SERVICES PTY LTD
  • Contact Person: IGOR VUKOVIC
  • Address: HALLS HEAD, 6210, Western Australia, Australia
  • Email: support@frobkn.shop
  • Phone: +61 485998029