Shipping policy

Thank you for visiting and shopping at frobkn.shop! We are dedicated to delivering our high-quality inflatable sofas to our customers in Nigeria.

Please review our shipping policy below to understand our delivery times, order processing, and tracking information.

Business Legal Name: DMS - DIFFS MECH SERVICES PTY LTD Authorized Representative: IGOR VUKOVIC Store Identity & Domain: frobkn.shop Official Customer Support Email: support@frobkn.shop Direct Customer Support Hotline: +61 485998029 Physical Business Address: HALLS HEAD, 6210, Western Australia, Australia Primary Target Market & Trading Currency: Nigeria / United States Dollar (USD)

Shipping Cost

We are pleased to offer Free Standard Shipping on all inflatable sofa orders delivered within Nigeria. There are no hidden fees, handling charges, or surprises at checkout. The price displayed on our storefront is the final amount you pay for delivery.

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after your payment is successfully authorized and confirmed.
  • You will receive a shipment confirmation email once your order leaves our warehouse.
  • Please note that processing times may be slightly extended during high-volume promotional periods or seasonal holidays.

Shipping & Delivery Estimates

Our logistics network is optimized to provide secure cross-border delivery directly to Nigeria:

  • Shipping Method: International Tracked Ocean/Air Freight to Local Courier Delivery.
  • Estimated Delivery Time: 7 to 13 business days following the processing window.
  • Transaction Currency: Please note that all transactions, invoices, and shipping valuations are settled strictly in United States Dollars (USD).
Note on Potential Delays: While we strive to meet the 7-13 business day delivery window, arrival times may occasionally be affected by customs clearance protocols, port inspections, or local transit delays within Nigeria.

Shipment Confirmation & Tracking

Once your package is handed over to our international carrier partners, we will transmit a shipment confirmation message containing your dedicated Tracking Number(s). Tracking data typically populates and updates within 24 to 48 hours, allowing you to trace your package's transit journey seamlessly.

Customs, Duties, and Import Taxes

Your inflatable sofa is shipped via international logistics channels. frobkn.shop covers standard transportation costs; however, any local import duties, tariffs, value-added taxes (VAT), or customs clearing fees mandated by Nigerian regulatory authorities upon arrival are the sole responsibility of the recipient.

Damages & Transnational Losses

If your package arrives visibly damaged, or if the inflatable sofa exhibits structural defects immediately upon unboxing, please preserve all original packaging materials and contact our support desk at support@frobkn.shop right away. We will initiate an investigation with our courier network to expedite a free product replacement or process a full financial refund.

🕒 Customer Support Time Zone & Hours

Because our corporate headquarters is located in Western Australia, Australia, while our store currency is set to United States Dollars (USD) and our primary advertising is tailored to the Nigeria market, we strongly advise our customers to note the time zone differences below when contacting our support or reviewing our Contact Us page:

  • Nigeria Market Hours (WAT): Monday - Friday | 2:00 AM - 10:00 AM
  • Australian Operational Hours (AWST): Monday - Friday | 9:00 AM - 5:00 PM
  • Email Support Efficiency: We monitor support@frobkn.shop 24/7 and promise a direct, human response to all shipping, customs, and tracking inquiries within 12 to 24 hours.